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    Vestea că Raiffesien a acceptat la Oradea în instanţă cerea de conversie din CHF în lei la cursul istoric, a creat controverse între bancă, avocaţi şi clienţi.

    Unii dintre clienţi s-au şi grăbit să solicite în scris băncii conversia creditului în lei după aflarea ştirii. Chiar dacă, avocaţii Raiffeisen ceruseră la Oradea ca în cazul conversiei să se respecte şi dobânda la lei, mult mai mare atunci, ceea ce ar fi putut chiar dubla ratele.

    La solicitarea scrisă a unui asemenea client, Raiffeisen a răspuns prompt, refuzând conversia şi propunându-i să meargă la o agenţie şi să ceară restructurarea creditului.

    Iată răspunsul dat de Raiffeisien clientului:

     Stimate domnule xxxxxxxxxxxxxxx
    Va multumim pentru alegerea produselor si serviciilor Raiffeisen Bank. Referitor la aspectele semnalate, in urma verificarilor efectuate, va comunicam faptul ca in prezent banca nu poate oferi posibilitatea convertirii creditelor din CHF in Lei la cursul de schimb de la momentul acordarii creditului, in consecinta nu putem da curs solicitarii dumneavoastra.

    In cazul in care va confruntati cu dificultati financiare, va comunicam faptul ca puteti sa va adresati oricarei agentii Raiffeisen Bank pentru a depune o solicitare de restructurare, prezentand documente doveditoare in  acest sens. Cererea dumneavoastra va ajunge la departamentul avizat, pentru
    analiza, si va primi o rezolutie.  Speram ca informatiile puse la dispozitia dumneavoastra sa lamureasca  aspectele sesizate, iar pentru orice alte informatii va rugam sa nu ezitati  sa ne contactati.

     Cu deosebita consideratie,

    Complaints Management
    Raiffeisen Bank

    Acest articol este proprietatea Pagina de Bănci și este protejat de legea drepturilor de autor. Orice preluare a conținutului se poate face doar în limita a 500 de semne, cu citarea sursei și cu link către pagina acestui articol.

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